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How We Protect Your Privacy

When you open an account with ceri711, your personal data and payment information are protected by encryption and strict access controls.

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ceri711 How We Protect Your Privacy
GET HELP WITH DATA

How to Request or Update Your Data

You have the right to see, correct or request deletion of your personal information at any time. Reach out to our support team using the channels below — they will verify your identity and process your request within the timeframe your region requires. Players in Makassar and across Indonesia can contact us the same way; response times are consistent regardless of location.

Team online

Email Support

Send a data request to our privacy team at [email protected]. Include your account email and phone number so we can verify your identity before releasing or modifying your information.

Live Chat

Open live chat from the account menu Monday to Friday, 08:00–22:00 Indonesia Time. Our team will guide you through the request process and answer questions about how your data is stored.

Account Settings

Visit Settings > Privacy & Data inside your account to review what information we hold, export a copy, or request corrections to your name, email or phone number.

INSIDE OUR SECURITY

Data Protection and Account Safety

Your account security is built on industry-standard encryption for login credentials and payment data.

Encryption

All login credentials, email addresses and payment details are encrypted using 256-bit TLS. Databases are isolated and access is logged; staff can only view data if your support request requires it.

Payment Privacy

DANA, OVO, GoPay and QRIS transactions are processed by authorised payment gateways. We do not store wallet credentials or card numbers; only transaction IDs and amounts appear in your account ledger.

Login Security

Every login from a new device requires email verification. You can review all active sessions in Settings > Devices and log out remotely if you see an unfamiliar access.

Fraud Detection

Unusual betting patterns, rapid withdrawal requests and geographic login shifts trigger our fraud system. Your account is temporarily flagged for manual review; you will be notified and asked to confirm activity.

Data Retention

Transaction records are kept for seven years to comply with tax and anti-money-laundering rules. Personal identifiers (name, phone, email) are deleted within 30 days of account closure if no disputes are pending.

Jurisdiction Notice

This policy applies where local law permits. Your rights to access, correct and delete data depend on local law; contact support to confirm what applies in your region.

Frequently Asked Questions About Your Data

Transaction records stay on your account indefinitely for your own review. Regulatory backups are retained for seven years. If you close your account, we archive transactions for audit purposes and delete personal identifiers like name and phone within 30 days unless a withdrawal dispute is open.

Yes. Go to Settings > Privacy & Data and select 'Export My Data'. We will email you a file containing your registration details, account settings, transaction history and communication records within five business days. You can also request this via live chat.

We use cookies to keep you logged in and to see which games you view. These help us improve your experience but are not strictly necessary to play. You can disable non-essential cookies in your browser; login may require additional email verification each time.

Contact support immediately with details of the issue. Our security team will investigate, reset your password if needed, and review logs for unauthorised access. We will notify you of findings within 48 hours and discuss next steps for account recovery.

Deposits are encrypted and routed through authorised payment processors. We never see your wallet password or card details — only the transaction confirmation. Your payment method is stored securely so you can initiate withdrawals without re-entering it each time.

You can close your account anytime from Settings > Account > Close Account. Personal identifiers are deleted within 30 days. Transaction records are kept for seven years as required by law. Open disputes or pending withdrawals may delay data deletion; contact support if you have questions.

Email [email protected] with a detailed description of your concern. Our privacy officer will respond within ten business days. If you believe your rights are not being respected, depends on local law — check with your local data protection authority for additional recourse options.

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